VoIP Services and Solutions
A state-of-the-art communication solution
for your modern workforce.
BlackPoint IT can provide a state-of-the-art and resilient communication solution for your business needs. Our business VoIP offerings create an environment where secure and instantaneous communications work together to deliver a unified and comprehensive VoIP solution.
We manage your issues with your on-premise phones like outages, hardware, and call flows.
Hosted VoIP Support
We're your point of contact to work with and remediate issues related to your phone system quality and features.
Network and Bandwidth Troubleshooting
We ensure that you receive the best quality of service when it comes to your telecom lines.
Advanced Feature Support
Stay up to date with the latest hosted communication features. Our support desks are available to complete basic to advanced moves and changes to your phone systems.
We deal with third-party vendors so your problems are solved quicker and minimize issues along the way.
White-glove Turnkey Installation
Focus on your business while our technical team comes and installs your new communication solution.
Enable a connected workforce.
Applications hosted on the cloud are available on-demand, enabling you to be productive in the office, at home, or anywhere. BlackPoint IT's hosted and on-premise communication solutions can keep your employees connected and clients happy. We'll help you determine whether an on-premise, cloud-based, or hybrid VoIP solution is right for your organization.
Unify your business communications.
It can be complicated to decide what’s best for the long-term success of your organization. Unified communications evolve and scale as your team rapidly approaches changes. UcaaS comprises of advanced features that help you navigate communication barriers between employees and clients. Our certified VoIP Architects will help you build an optimal collaborative environment and make it as hybrid as possible.
Unify your business communications.
Adopt unified communications for a highly productive team. Enjoy its advanced functions and easily navigate through the communication system with expert guidance from our certified VoIP Architects.
Exploit powerful VoIP system features.
It’s easier to bring your team together with VoIP. On-premise PBX and Hosted PBX reduce costs and utilize modern communication features. Take advantage of call recording, forwarding, add and remove phone numbers, voicemail, E911, caller ID spoofing, cloud integration, web-based portal, and more that make your work easier. Our mobility solutions turn a virtual meeting into an interactive session. We offer fully managed voip services and a single point of contact.
Remote work requires modern communication.
Collaboration among employees, teams, and clients is more important than ever before—a variety of new technologies and platforms has become available to facilitate smooth and endless communication. With BlackPoint IT’s mobility solutions, enabling your organization to work from anywhere with advanced unified communication and VoIP technologies is now at the tip of your fingers. Our solution architects will guide you through customizing and navigating through your desired communication systems with ease, and provide you with utmost support from start to finish.
Unleash the full potential of business communications.
Hosted VoIP runs over the Internet. Our team logs an inventory of your systems that require internet usage. Afterwards, we determine the bandwidth required for each activity and the number of end users.
Monitoring and Network Utilization
Upon identifying the estimated bandwidth requirement, we run a network penetration test to see how your users can get the best possible network performance.
Business VoIP Solution
We then recommend whether an on-premise, cloud, or hybrid phone system suits your organization. By understanding how your operations work, you narrow down and get closer to a well-defined solution.
Enable a future-proof communication system
Frequently Asked Questions
VoIP is a technology that lets anyone do phone calls through an Internet connection. It converts your voice into data packets that are digitally transmitted over the Internet. VoIP gives users essential to advanced applications that can help your organization become more agile.
Yes. We provide both on-premise and hosted pbx solutions. Before jumping into that, we make sure that your network and telecom provider are setup correctly for optimal phone performance.
Session Initiation Protocol (SIP) is a technology that allows communication calls via the Internet. SIP is one of the main components that enables voice and video data to be transmitted during the call.
Step 1: Define your requirements
Step 2: Decide which business VoIP features are critical. It’s best to think about the tools your business could benefit from every day.
The right VoIP phone system can fuel a significant advantage over your competitors. Understanding your company’s needs is the first step before deployment.
Step 3: Allocate budget. Prioritizing your phone system can help you stay within your budget.
To get the full benefits of VoIP, you’ll need access to a VoIP provider. A great provider will act as your partner and help with all the technical aspects of your phone solutions. They’ll constantly monitor your phone service and troubleshoot any potential issues you may have.
Choosing a hosted voice solution is one thing and choosing a VoIP service is another. The right technology partner can help you make the best choice based on your unique business and goals. Here are some pointers to keep in mind:
- Provides transparency: VoIP phone service providers will give you an itemized document of expenses you would expect to pay over the course of the contract.
- Monitoring and remediation: Ensure that a VoIP service provider promises to oversee all activities related to the service.
- Customer service support: Your next VoIP service provider must have 24/7 support to ensure that all issues are resolved quickly.
- Privacy and security: Your next VoIP service provider should ensure that all calls are encrypted and safe from bad actors.
VoIP offers a unified communication solution where you can conduct calls on your computer, landlines, or mobile phones. VoIP can also help you save up to 90% on your monthly expenditures. It offers many features—call forwarding, call routing, voicemail, caller ID, conference calling, and call-waiting—which are all covered in a monthly fee.
Yes, you can retain your phone numbers. We assist in making this possible.
An IP Phone or a VoIP phone allows you to make calls through the Internet. IP Phones convert your voice audio to packets of data that gets converted back when it reaches the receiver.
It depends. A VoIP provider can provide a customized solution tailored specifically for your business. This custom package can significantly reduce the costs of your phones by removing unnecessary hardware and managing everything through the cloud.