VoIP solutions that help businesses improve their communications
Elevate your communication experience with our exceptional white-glove service, tailored to your needs and delivered with utmost precision.
Enhance your business communications.
Your company will enjoy multiple benefits with BlackPoint’s VoIP services. Benefits include cost savings, increased scalability, flexibility, and the elimination of the expenses associated with purchasing and managing on-premises hardware. Reducing unnecessary telecom costs lets your company invest more in growing your business.
Unlimited access to 24/7 customer support at no additional cost.
BlackPoint’s Telecom team provides professional services and 24/7 support designed to ensure your telecom solution delivers the high level of performance your business needs. We manage users and resolve phone system issues quickly to maintain optimal availability and performance. Our team keeps you updated with the latest technology and recommends best practices that help you get the best results from your VoIP system.
VoIP Features
Integrations
We seamlessly integrate your VoIP system with third-party applications like Microsoft Teams, CRM software, and marketing automation platforms.
eFax Solution
BlackPoint eliminates the need for physical devices with fax to email capabilities that let you easily interact with your clients.
Call Accounting
Keep expenses under control and optimize system performance by tracking and analyzing usage patterns.
Call Recording
Calls can be recorded for training, quality assurance, or compliance purposes.
911
Automatically transmit a caller's location to emergency services for faster response times.
International Calling
Our system provides low-cost international calls with crystal-clear voice quality.
Additional DID
Additional scalability is provided by enabling multiple phone numbers to be added to a single account.
Texting
Send and receive text messages from your business number for enhanced communication options.
Voice Mail
Comprehensive voice mail capabilities enable callers to leave messages that can be retrieved at your convenience.
Choose a plan that works for your business.
Basic Device
Starting at $10
per user/month
Benefits include:
- TIER 1 DID & Ext
- 99.999% Uptime
- HD Quality voice
- Paging devices
Standard User
Starting at $15
per user/month
Benefits include:
- TIER 1 DID & Ext
- 99.999% Uptime
- HD Quality voice
- Voicemail with transcription
- Voicemail to Email
- Secure voice calls
- UC Call Recording (hot storage for 30 days)
- Desktop or Web app
- Mobile app
- Auto Attendant
- Ring / Hunt Groups
- Unlimited inbound/outbound in US and Canada
- HD Video and audio conferencing
- Screen sharing
- Team messaging
- Analytics
- Integration with M365, Gsuite, Salesforce and many more
Advanced User
Starting at $20
per user/month
Benefits include:
- TIER 1 DID & Ext
- 99.999% Uptime
- HD Quality voice
- Voicemail with transcription
- Voicemail to Email
- Secure voice calls
- UC Call Recording (hot storage for 30 days)
- Desktop or Web app
- Mobile app
- SMS/MMS (include 50 messages)
- eFax
- Auto Attendant
- Ring / Hunt Groups
- Call queues
- Unlimited inbound/outbound in US and 14 countries
- HD Video and audio conferencing
- Screen sharing
- Team messages
- Analytics
- Integration with M365, Gsuite, Salesforce and many more
Front Desk User
Starting at $40
per user/month
Benefits include:
- TIER 1 DID & Ext
- 99.999% Uptime
- HD Quality voice
- Voicemail with transcription
- Voicemail to Email
- Secure voice calls
- UC Call Recording (hot storage for 130 days)
- Desktop or Web app
- Mobile app
- SMS/MMS (include 50 messages)
- eFax
- Auto Attendant
- Ring / Hunt Groups
- Call queues
- Unlimited inbound/outbound in US and 48 countries
- HD Video and audio conferencing
- Screen sharing
- Team messaging
- Analytics
- Front Desk
- Integration with M365, Gsuite, Salesforce and many more
Teams Integration
Add-on
$1.00
per user/month
Benefits include:
- Requires Microsoft Phone License add to support Teams Telephony
- App in Teams for VM, eFax and SMS
Frequently Asked Questions
How do I select a VoIP Service Provider?
Choosing a hosted voice solution is one thing and choosing a VoIP service is another. The right technology partner can help you make the best choice based on your unique business and goals. Here are some pointers to keep in mind:
- Provides transparency: VoIP phone service providers will give you an itemized document of expenses you would expect to pay over the course of the contract.
- Monitoring and remediation: Ensure that a VoIP service provider promises to oversee all activities related to the service.
- Customer service support: Your next VoIP service provider must have 24/7 support to ensure that all issues are resolved quickly.
- Privacy and security: Your next VoIP service provider should ensure that all calls are encrypted and safe from bad actors.
What VoIP solution is right for my business?
Our VoIP architects will meet with you to discuss your business needs, evaluate how your business operates, review your business network and then design a solution that works best for your business.
What can a VoIP phone do that a landline phone cannot?
VoIP offers a unified communication solution where you can conduct calls on your computer, landlines, or mobile phones. VoIP can also help you save up to 90% on your monthly expenditures. It offers many features—call forwarding, call routing, voicemail, caller ID, conference calling, and call-waiting—which are all covered in a monthly fee.
What is SIP?
Session Initiation Protocol (SIP) is a technology that allows communication calls via the Internet. SIP is one of the main components that enables voice and video data to be transmitted during the call.
What is an IP Phone?
An IP Phone or a VoIP phone allows you to make calls through the Internet. IP Phones convert your voice audio to packets of data that gets converted back when it reaches the receiver.