VoIP Services and Solutions

A state-of-the-art communication solution
for your modern workforce.

BlackPoint IT provides state-of-the-art, resilient communication solutions for businesses. Our Managed VoIP solutions create an environment where secure and instantaneous communications work together to deliver a unified and comprehensive VoIP service. 

White-glove Turnkey Installation

Focus on your business while our technical team configures and implements your VoIP solution.

Hosted VoIP Support

We ensure your VoIP service operates at the highest level and best VoIP quality by remediating issues, and changing, adding, or removing services to reflect your business needs.

Technology Advancement

Your VoIP solution advances as technology does, allowing you to take advantage of new features and functions as they are developed and implemented.

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Enable a connected workforce.

Application’s hosted in the cloud are available on-demand, enabling you to be productive in the office, at home, or anywhere. We’ll help you determine the VoIP solution that is right for your organization to keep your employees connected and clients happy.

Optimize your business communications.

It can be difficult to decide what VoIP solution is best for the long-term success of your organization. Our VoIP architects will help you build a solution which will take advantage of the advanced collaborative features available now and into the future.

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IP phones for office on store

Unify your business communications.

Adopt unified communications for a highly productive team. Enjoy its advanced functions and easily navigate through the communication system with expert guidance from our certified VoIP Architects.

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Leverage powerful VoIP system features.

A VoIP solution makes it easier to bring your team together, reduce costs, and utilize modern communication features such as call recording, call history, call forwarding, find me follow me, voice mail, E911, Caller ID, Microsoft Teams integration, chat, video conferencing, call center, presence and many more.

Call Recording
Call recording: Save recordings of phone calls with critical or sensitive information.
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Call Forwarding
Never miss an important call! Have them sent to your cell phone, home phone, or straight to voicemail.
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Add and Remove Phone Numbers
Create additional lines for your business as needed. Not using a line? Just get rid of it!
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Voicemail
Access your voicemail from anywhere—even when working remotely.
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E911
Feel safe and secure with unrestricted access to local emergency services.
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Teams integration
Have access to Microsoft Teams from anywhere in the world.
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Embrace modern communications.

Collaboration among employees, teams, and clients is more important than ever before and is now possible with a variety of new technologies including mobility solutions, allowing your organization to work from anywhere with advanced communication technologies at your fingertips. Our solution architects can help navigate you through the decision-making process to ensure you have the right modern communication solution for your business.

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Enable a future-proof communication system

Increased mobility

VoIP enables always on the go employees to be connected with downloadable apps on any device.

Reduced costs

You only need an Internet connection to carry both voice and data, consolidating everything in one bill without infrastructure cost.

Scale quicker

Virtual communications allow you to scale up or down without downtime and the hassle of technical system installations.

Disaster recovery

If disaster strikes, your business can quickly regain its communications with the help of disparate data centers.

Frequently Asked Questions

VoIP is a technology that lets anyone do phone calls through an Internet connection. It converts your voice into data packets that are digitally transmitted over the Internet. VoIP gives users essential to advanced applications that can help your organization become more agile. 

Our VoIP architects will meet with you to discuss your business needs, evaluate how your business operates, review your business network and then design a solution that works best for your business.

Session Initiation Protocol (SIP) is a technology that allows communication calls via the Internet. SIP is one of the main components that enables voice and video data to be transmitted during the call. 

Step 1: Define your requirements

Step 2: Decide which business VoIP features are critical. It’s best to think about the tools your business could benefit from every day.

The right VoIP phone system can fuel a significant advantage over your competitors.  Understanding your company’s needs is the first step before deployment. 

Step 3: Allocate budget. Prioritizing your phone system can help you stay within your budget.

To get the full benefits of VoIP, you’ll need access to a VoIP provider. A great provider will act as your partner and help with all the technical aspects of your phone solutions. They’ll constantly monitor your phone service and troubleshoot any potential issues you may have.

Choosing a hosted voice solution is one thing and choosing a VoIP service is another. The right technology partner can help you make the best choice based on your unique business and goals. Here are some pointers to keep in mind:

  • Provides transparency: VoIP phone service providers will give you an itemized document of expenses you would expect to pay over the course of the contract. 
 
  • Monitoring and remediation: Ensure that a VoIP service provider promises to oversee all activities related to the service.
 
  • Customer service support: Your next VoIP service provider must have 24/7 support to ensure that all issues are resolved quickly.
 
  • Privacy and security: Your next VoIP service provider should ensure that all calls are encrypted and safe from bad actors.

VoIP offers a unified communication solution where you can conduct calls on your computer, landlines, or mobile phones. VoIP can also help you save up to 90% on your monthly expenditures. It offers many features—call forwarding, call routing, voicemail, caller ID, conference calling, and call-waiting—which are all covered in a monthly fee. 

Yes, you can retain your phone numbers. We assist in making this possible. 

An IP Phone or a VoIP phone allows you to make calls through the Internet. IP Phones convert your voice audio to packets of data that gets converted back when it reaches the receiver. 

It depends. A VoIP provider can provide a customized solution tailored specifically for your business. This custom package can significantly reduce the costs of your phones by removing unnecessary hardware and managing everything through the cloud.

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Enhance your business
communications today.

Enhance your business communications today.