A contemporary communication solution
for your modern workforce
In today’s technology-driven world, having a resilient communication plan is a must-have for every successful business. Knowing how to utilize your communication lines effectively is vital to keep your organization and customers connected. Our business VoIP solutions bring in a harmonious environment where readily accessible data, secure and instantaneous communications, and robust voice networks work together in a unified and comprehensive service.
On-Premise Support
We manage your issues with your on-premise phones like outages, hardware, and call flows.
Hosted VoIP Support
We're your point of contact to work with and remediate issues related to your phone system quality and features.
Network and Bandwidth Troubleshooting
We ensure that you receive the best quality of service when it comes to your telecom lines.
Advanced Feature Support
Stay up to date with the latest hosted communication features. Our support desks are available to complete basic to advanced moves and changes to your phone systems.
Vendor Support
We deal with third-party vendors so your problems are solved quicker and minimize issues along the way.
White-glove Turnkey Installation
Focus on your business while our technical team comes and install your new communication solution.
Enable a connected workforce.
Applications hosted on the cloud are available on-demand. It enables you to be productive in the office, at home, or anywhere. BlackPoint IT's hosted and on-premise communication solutions can keep your employees connected and clients happy. We'll help you find out whether an on-premise, cloud-based, or hybrid voip solution is right for your organization.
Unify your business communications.
It can be complicated to decide what’s best for the long-term success of your organization. Unified communications evolve and scale as your team rapidly approach changes. UcaaS is comprised of advanced features that help you navigate communication barriers between employees and clients. Our certified VoIP Architects will help you build an optimal collaborative environment and make it as hybrid as possible.
Unify your business communications.
Adopt unified communications for a highly productive team. Enjoy its advanced functions and easily navigate through the communication system with expert guidance from our certified VoIP Architects.
Exploit powerful VoIP system features.
It’s easier to bring your team together with VoIP. On-premise PBX and Hosted PBX reduce costs and utilize modern communication features. Take advantage of call recording, forwarding, add and remove phone numbers, voicemail, E911, caller ID spoofing, cloud integration, web-based portal, and more that make your work easier. Our mobility solutions turn a virtual meeting into an interactive session. We offer fully managed voip services and a single point of contact.
Remote work requires modern facilitation.
Collaboration among employees, teams, and clients is more important than ever before—a variety of new technologies and platforms has become available to facilitate smooth and endless communication. With BlackPoint IT’s mobility solutions, enabling your organization to work from anywhere with advanced unified communication and VoIP technologies are now at the tip of your fingers. Our solution architects will guide you through customizing and navigating through your desired communication systems at ease and provide you with utmost support from start to finish.
Unleash the full potential of business communications.
Bandwidth Analysis
Hosted VoIP runs over the Internet. Our team logs an inventory of your systems that require internet usage. Afterwards, we determine the bandwidth required for each activity and the number of end users.
Monitoring and Network Utilization
Upon identifying the estimated bandwidth requirement, we run a network penetration test to see how your users can get the best possible network performance.
Business VoIP Solution
We then recommend whether an on-premise, cloud, or hybrid phone system suits your organization. By understanding how your operations work, your options narrow down and impend a well-defined solution.
Enable a future-proof communication system
Increased mobility
VoIP enables always on the go employees to be connected with its downloadable apps on any device.
Reduced costs
You only need an Internet connection to carry both voice and data, consolidating everything in one billing without infrastructure cost.
Scale quicker
Virtual communications allow you to scale up or down without downtime and the hassle technical system installation.
Disaster recovery
If disaster strikes, your business can quickly regain its communications with the help of disparate data centers.
Frequently Asked Questions
VoIP is a technology that lets anyone do phone calls through an internet connection. It converts your voice into data packets that are digitally transmitted over the internet. VoIP gives users essential to advanced applications that can help your organization become more agile.
Yes. We provide both on-premise and hosted solutions. Depending on your preference but before jumping into that, we make sure that your network and telecom provider can handle the operations.
Session Initiation Protocol (SIP) is a technology that allows communication calls via the internet. SIP is one of the main components that enables voice and video data to be transmitted during the call.
Step 1: Assess your needs and map out your user’s needs.
Step 2: Decide which business VoIP features are critical. It’s best to think about the tools your business could benefit from every day.
The right VoIP phone system can fuel a significant competitive advantage in your organization. Understanding your company’s needs is the first step before deployment. Get the most of your investment by knowing your company’s specific needs. Start with getting a business voice assessment with a BlackPoint IT expert.
Step 3: Assess your budget. Understanding the correct needs of your VoIP deployment can help you stay within your budget.
Choosing a hosted voice solution is one thing and choosing a VoIP service is another. The right technology partner can help you make the best choice based on your unique business and goals. Here are some pointers to keep in mind:
- Provides transparency: VoIP phone service providers will give you an itemized document of expenses you would expect to pay over the course of the contract.
- Monitoring and remediation: Ensure that the VoIP service provider you are choosing promises to oversee all activities related to the service.
- Customer service support: Your next VoIP service provider must have swift phone responses 24/7 to ensure that all issues are resolved quickly.
- Privacy and security: Your next VoIP service provider should ensure that all calls are encrypted and safe from bad actors.
VoIP offers a unified communication solution where you can conduct calls on your computer, phones or mobile phones wherever you are. VoIP can also help you save up to 90% on your monthly expenditures. It offers many features—call forwarding, call routing, voicemail, caller ID, conference calling, and call-waiting—are covered in a monthly fee.
Yes, you can retain your phone numbers. We have a free number reporting that allows you to retain your existing phone numbers.
An IP Phone or a VoIP phone allows you to make calls through the internet. IP Phones convert your voice audio to packets of data that gets converted back when it reaches the receiver.
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