Partner with a Managed IT Provider
who understands you.
A break-fix strategy isn’t feasible to keep up with the pace of innovation. IT needs to be proactive. Business systems need to be automated to keep up with the growing demands in a digital world.
With a managed IT system, companies no longer have worry about data loss, IT process deployment, or business continuity. IT specialists handle these issues to keep businesses running. Managed IT solutions enable small businesses to play at the same level as enterprises without overextending themselves.
Server Monitoring and Optimization
We are there to manage and maintain the health of your IT infrastructure.
IT Support
From troubleshooting to dealing with advanced issues, you have unlimited access to our 24/7 helpdesk.
Vendor Account Management
We act as a liaison between your third-party application vendors.
Hack Prevention
An in-depth protection on your network and users by our cybersecurity professionals, led by a virtual Chief Information Officer.
Managed Business Continuity
Guarantee your data is fully restored in case of a disaster or incident. We back it up, ensuring no single source of failure.
System Management
We manage your on-premise or virtual systems, from simple adds, changes to flow and on-premise to cloud migration.
Crazy-good service desk support when you need it.
Staffed 24/7 365 days a year, our support team ensures technical issues are resolved in no time. Our help desks are always on standby to address your concerns. We get to know your network and users and pride ourselves on being part of your team.
Crazy-good service desk support when you need it.
Staffed 24/7 365 days a year, our support team ensures technical issues are resolved in no time. Our help desks are always on standby to address your concerns. We get to know your network and users and pride ourselves on being part of your team.
Great decisions start with solid guidance.
Make an educated decision with the help of a vCIO. A dedicated Virtual Chief Information Officer (vCIO) will be with you every step of the way, ensuring your business develops a strategic plan. We'll take a holistic view of your network and recommend solutions that cut costs and reduce downtime.
Issues monitored,
prevented, and resolved.
Backup and disaster recovery team
Nobody can guarantee you won't be hit by malware. But if you were, we have a dedicated team to ensure your business gets back up and running in the event of a disaster at no extra fees.
Proactive 24/7 monitoring and remediation
Full support from IT experts who take proactive measures to reduce the amount of technical issues your organisation has. We conduct patch management, data backup, and security alerts on your valuable assets.
We're not like other IT companies.
Many small businesses can't match the internal support that larger companies maintain. BlackPoint IT helps small businesses obtain an edge by giving clients access to their own virtual chief information officer that only larger companies often employ. Our virtual chief information officers are present to educate your decisions and drive your business to greater heights.
We start from the backbone of your business.
It starts with a full IT audit.
We will create an inventory of your systems and technologies—physical and digital—and conduct a penetration testing, determining the strength of your security measures and locating outdated systems.
Network and Infrastructure Review
We analyze how your applications, cloud environment, and communication lines are delivered through your network and develop a summary of your network performance.
Present Recommendations
We present our observations based on the data gathered and lay down a personalized solution and roadmap moving forward.
Frequently Asked Questions
It varies from organization to organization. But yes, the performance of your IT assets declines as time passes. An ageing infrastructure can leave you vulnerable to a data breach, data loss and cyberattacks. When you choose a managed IT infrastructure service or cloud hosting, your IT environment is maintained and updated regularly for optimal performance at a fraction of the cost.
We aim to bring in technical value to your business in the simplest way. We’ll work with to understand the nuances of advanced technology and explain the specifics of each recommendation we present.
We have a helpdesk available 24/7 that ensures every issue and concern you raise are addressed immediately.
We won’t be a threat, rather we’ll be an extension of your current team. We help you fill in the gaps with our expertise and industry experience.
Yes. We have a customized graphic dashboard that delivers network information and can easily be accessible to your stakeholders. Our data-driven approach to reporting enables you to see a summary of your network performance.
Yes. Every BlackPoint client has a dedicated virtual chief information officer. Our vCIOs facilitate monthly, quarterly and annual technology planning to ensure your projects are running smoothly.
To learn more about how our vCIOs can add value to your business, read here.
We conduct assessments to your systems. Our assessments start with a network performance analysis that identifies the delivery quality of your process and different applications connected to your network. After that, we set a timeframe and continue to monitor your usage and network activities. Once this is done, we collect all the findings and formulate a consolidated report to help you understand the results.
To understand how BlackPoint IT conducts assessments, read more here.
The IT environment involves many moving parts—storage, network, backups, security, visualization and more. When you utilize an MSP, you have access to experts such as network engineer, cloud manager, communication technicians and cybersecurity professionals. You nurture relationships with experts that builds and develops your system with an added layer of comfort making sure that you don’t waste your IT investments.
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