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Training Documents
Phones
Avaya 9500 Series Phones:
Avaya 9500 Series Phone User Guide
Avaya 9504 Quick Reference Guide
Avaya 9508 Quick Reference Guide
Avaya 9600 Series Phones:
Avaya 9608/9611 Phone User Training Video
Avaya 9600 Series Phone User Guide
Avaya 9608 Quick Reference Guide
Avaya 9611 Quick Reference Guide
Avaya 9620 Quick Reference Guide
Avaya 9621 Quick Reference Guide
Avaya 9630 Quick Reference Guide
Avaya 9640 Quick Reference Guide
Avaya 9641 Quick Reference Guide
Avaya 9650 Quick Reference Guide
Avaya J129 Phone:
Avaya J129 IP Phone User Guide
Avaya J129 IP Phone Quick Reference Guide
Avaya J139 Phone:
Avaya J139 IP Phone User Guide
Avaya J139 IP Phone Quick Reference Guide
Avaya J159 Phone:
Avaya J159 IP Phone User Guide
Avaya J159 IP Phone Quick Reference Guide
Avaya J169/J179 Phone:
Avaya J179 Phone User Training Video
Avaya J169/J179 Phone User Guide
Avaya J169 Quick Reference Guide
Avaya J179 Quick Reference Guide
Avaya J189 Phone:
Avaya J189 IP Phone User Guide
Avaya J189 IP Phone Quick Reference Guide
Avaya J100 Expansion Module:
Avaya J100 Expansion Module User Guide
Avaya 1400 Series Phones:
Avaya 1403 Phone User Guide
Avaya 1403 Quick Reference Guide
Avaya 1408/1416 Phone User Guide
Avaya 1408 Quick Reference Guide
Avaya 1416 Quick Reference Guide
Avaya 1600 Series Phones:
Avaya 1603 Phone User Guide
Avaya 1603 Quick Reference Guide
Avaya 1608/1616 Phone User Guide
Avaya 1608 Quick Reference Guide
Avaya 1616 Quick Reference Guide
Avaya E129 Phone:
Avaya E129 SIP Deskphone User Guide
Avaya E129 SIP Deskphone Quick Reference
Avaya H175 Phone:
Avaya H175 User Guide
Avaya H175 Quick Reference
Avaya B169 Conference Phones:
Avaya B169 Conference Phone User Guide
Avaya B169 Conference Phone Quick Reference
Avaya B179 Conference Phones:
Avaya B179 Conference Phone User Guide
Avaya B179 Conference Phone Quick Reference
Avaya B199 Conference Phones:
Avaya B199 Conference Phone User Guide
Avaya B199 Conference Phone Quick Reference
Avaya D100 Series Phones:
Avaya D100 DECT Phone User Guide
Avaya Vantage Phone:
Avaya Vantage Device Phone User Training Video
Avaya Vantage Phone User Guide
Konftel Conference Phones:
Konftel 300Wx User Guide
Konftel 300Wx Quick Reference Guide
Konftel DECT Base User Guide
Yealink Phones:
Yealink T52S Quick Start Guide
Yealink T52S Phone User Training Video
Yealink T52S User Guide
Yealink T58V Quick Start Guide
Yealink T58V Phone User Training Video
Yealink T58V User Guide
Yealink W56P Quick Start Guide
Yealink W56P User Guide
Yealink DECT IP Phone W60B & W56H Quick Start Guide
Revolabs Phones:
Revolabs 10-FLX2-200-VOIP User Guide
Standard Phones:
Standard Telephone User Guide
Applications
Avaya Workplace Installation:
Avaya Workplace Initial Setup
Avaya Workplace Initial Setup Training Video
Avaya Workplace Desktop Client Call Handling Training Video
Planning for and Administering Avaya Workplace Client for Android, iOS, Mac, and Windows
ONTAP Faxing:
BlackPoint IT Services Fax User Guide
Using Agility ONTAP Faxing to Send Fax
ONTAP Text:
Ontaptext.com user guide
Avaya Spaces
Avaya Spaces-Getting Started
Using Avaya Spaces – Quick Start Guide
Avaya Spaces FAQ
Avaya Spaces Manual
Avaya Equinox Meetings Online
Avaya Equinox Meetings Online Quick_Reference Guide
Avaya Equinox Meetings Online Getting Started Video
Using Avaya Meetings Online Portal
Using Avaya Equinox client for Avaya Equinox Meetings Online
Voicemail:
Logging in for the First Time Quick Reference Guide
Recording a Greeting Quick Reference Guide
Activating a Greeting Quick Reference Guide
Mailbox Options Quick Reference Guide
Voicemail Pro Mailbox in Intuity Mode User Guide (IP Office Mode)
Embedded Voicemail Mailbox User Guide (IP Office Mode)
Avaya Communicator for Web:
Avaya Communicator for Web – IP Office User Guide
One-X Portal:
Using one-X Portal for IP Office
SoftConsole:
Using Avaya IP Office SoftConsole
SoftConsole Quick Reference Guide
Mobile Twinning:
Mobile Twinning Quick Reference Guide
Vuesion:
Vuesion Reporting User’s Guide
Avaya CU360 Collaboration Unit
Using Avaya Collaboration Unit CU360
Avaya Collaboration Unit CU360 Quick Start Guide
Lifesize:
Icon Series User Guide
Lifesize App Help Documentation
Xima:
Xima Knowledge Base
Xima Webinar Training (Login required)
Avaya Knowledge Base:
Avaya Knowledge Base
Training Videos
Avaya Spaces:
Avaya IX Spaces – Getting Started
Using and Administrating Avaya Spaces
Tech Tips:
Basic Avaya IP Office Web Manager Admin Training
How to Create a Hunt Group in Avaya Web Manager
Voicemail Delivery for Hunt Groups for Avaya IP Office Web Manager
How to Merge Calls within Avaya Equinox Mobile App
Avaya IP Office Conference Bridge Setup
Avaya IP Office How to Change Holiday Greetings
Call Forwarding Through Avaya IP Office Web Administration
Avaya IP Office SoftConsole Training
Insight:
Drive Higher Levels of Accountability with Reporting
Are your remote workers setup for success?
Are your employees providing the best possible customer service?
How to Keep your Avaya IP Office Secure
Avaya IP Office R11
Avaya Equinox Meetings Online
Agility Insight Webinar – ONTAP Cloud Based VOIP Solution
IP Office Admin Training:
Add and Remove Users Best Practices
Add and Remove Users Best Practices Inbound Call Routing
Inbound Call Routing and Voice Mail Pro Call Flows PART 1
Inbound Call Routing and Voice Mail Pro Call Flows PART 2
Take a Dive into Tools used to Support Avaya IP Office
Avaya Call Recording (ACR) Training Videos:
ACR End User Training
ACR Custom Reports
ACR Standard Reports and Cradle to Grave
ACR Realtime
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