What is VoIP?

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Voice over Internet Protocol (VoIP) has been around for more than 25 years now. It gained more presence since the demand for mobile workforce arose and the pandemic began to spread across the globe. Many fragmented workforces have discovered the value of wireless communications in making timely responses and borderless communications at the time of work-from-home program.

Nobody knows what will happen after the pandemic, but remote work setup is here to stay. Incorporating sustainable and long-term technologies should be on top of every decision-maker’s priority. A technology to equip today could have some either positive or negative effects tomorrow. You have to contemplate its worth, usability, flexibility, and practicality. Since innovation of technology has been volant, the value and usefulness of a technology easily becomes obsolete.

VoIP is different. Over the years, it has transformed from physical landlines to wireless phone to digital communications. Famous use cases nowadays are Nextiva, Zoom, Teams, and Slack. Even though companies have adopted digital communications, phone systems stay relevant. It could be connected to digital communication apps. For instance, answering a call on Teams from your landline or mobile device. This just tells a lot about VoIP that it’s flexible enough to embrace changes and fit in the changing landscape.


One thing to keep in mind though is VoIP is heavily reliant on Internet connection. A power outage can cause your business operations to stop. Thus, having a hybrid communication system gives you a backup plan in case you’re in the middle of a client meeting or customer assistance. If you still have landlines in the office or at home, it’s good to have them with you. Therefore during an outage or Internet inconsistencies, your landline is within your reach. You can still be in touch with your employees, clients, and partners regardless of the circumstance.


Another fact about VoIP is that it allows businesses to make calls across the globe. Nowadays, it doesn’t matter anymore where the prospect or client resides. VoIP enables its users to stay in contact anytime and anywhere they are. Back in the days, roaming and international calls were charged at steep rates per minute. There was a huge market for roaming and long distance calls until digital communications emanated. Digital communications not only allow you to make audio or video conference calls, but you also have the freedom to register a local phone number anywhere so it seems like the call is coming from a specific area. For example, your business is located in New York, but you desire to have a local number in Seattle, you can do that with a hosted voice system.


The future of VoIP is bright. In years to come, new technologies will be discovered and VoIP continues to shape itself as a market leader in communications–expanding its features and app integrations. VoIP stays relevant to core operations of the business even when the pandemic is over. Its growth has only doubled the past few years and we can see how it lets organizations be mobile. If you’re wondering what type of business communication system is suitable for your business, get a voice assessment to find out. BlackPoint will look at your network, infrastructure, and technologies to see how everything performs at peak and non-peak traffic levels.

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