BlackPoint New Hosted VoIP

BlackPoint New Hosted VoIP is a Cloud-based Contact Center and Unified Communications solution, built on Avaya’s proven IP Office technology, managed by BlackPoint in our own data centers. The solution is delivered as a monthly subscription, easily scaled to meet demand. We provide seamless IP telephony/voice, and video and mobile applications. And for the contact center, get powerful, affordable multichannel functionality for voice, email and web chat.

BlackPoint Hosted VoIP provides all of the functionality of a premised based system, plus it is hosted in the cloud. Key benefits of BlackPoint Hosted VoIP vs other hosted solutions:

  • Private Virtualized Voice Cloud – your own instance; server not shared with other companies providing a secure environment
  • Complete Redundancy – multiple connections between our data centers, the circuit providers, and your location
  • Remote and Work at Home Options – full offering of features like cellphone one number connect, mobile apps, and soft phones, ensure that your workers are always available when you need them, eliminates downtime, and reduces commute times
  • Voice Circuit and Voice Application Management – we work with the network providers for you
  • Web Management – we maintain your system remotely and ensure your software is up-to-date
  • More Collaboration Features – IM, Presence, and Meet Me Conferencing allows employees and clients to connect and share information instantly
  • Robust Contact Center Solutions – call reporting, call recording, callback messaging, skills-based routing, CRM integration for screen pop and more
Our Professional Services team members are experts at configuring and customizing your new cloud-based system.  We have done thousands of deployments by using a combination of experienced project managers, skilled engineers and talented trainers. Count on our Professional Services team to:

  • Move at your speed, deploying within 60 days (or even quicker if needed)
  • Design a solution that works with your current and future needs
  • Be your key resource through every step – assist you in bringing specificity to your requirements
  • Ensure that your solution is tested and thoroughly functional to bring the maximum benefit
  • Provide Comprehensive Training so you can use your invest to its full potential
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