The high demand in business continuity and flexibility has driven most businesses to move into the cloud while others are taking advantage of Voice over Internet Protocol (VoIP). 79% of businesses today have at least a single VoIP powered communication in one of their locations. VoIP enables an organization to have a centralized form of communication that circulates messages easier among employees and clients.
Businesses get frustrated about broken and choppy calls. Most forget to identify the root cause of their communication issues. They immediately jump into deploying voice apps with a mindset that it would magically untangle their communication hurdles. Instead of being a product of news and trends, thoroughly evaluating the granular needs of your business will lead you to the right solution.
Gartner reports that 75% of businesses skip assessments, thinking that it’s a waste of time‚ resulting to businesses left with skyrocketed costs. A simple way to prevent this from happening is planning ahead and getting an assessment.
Each voice app has different requirements. Think of it as if you’re renting a car for a trip. If you’re visiting Dubai and you want to do activities like dune-bashing, breaking through the soft sand while letting gravity guide you down requires a 4X4 vehicle with heavier suspension and horsepower. Voice apps are the same. One app can consume a larger bandwidth and capacity compared to other apps. Voice assessments unfold the suitable app for your business given an array of considerations.
Here’s how business voice assessment can help you:
1. Expert advice
VoIP uses the Internet to transmit calls. It needs the right environment to transfer data over network paths as quickly as possible. IT experts identify the call capacity, network capacity, and the type of phone system prior deployment. Diving into the following parameters help reveal the capabilities of your system ensuring that VoIP deployment won’t inhibit issues. For example, checking your bandwidth and Internet strengths are important parameters to determine whether switching is already viable. If your bandwidth or internet strength was low, phone quality would be weak and potentially become unreliable.
2. Find a solution aligned to your business needs
IT experts can help you assess whether an on-premise, cloud, or hybrid phone system fits to your business. By understanding how on-premise and cloud-based phone systems work, your business can begin to narrow down its options and focus on a well-defined solution.
3. Select the right communication service for your workforce
Multiple options are available in the marketplace, but an assessment can help you gauge which one fills the gap within your business. Assessment reports state the network capacity required for voice apps. It also tells you the potential compatibility of current and future systems‚ which hampers down irrelevant choices that collude your decisions.
Understanding your company’s needs is the first step before deployment. Get the most of your investment by knowing your company’s specific needs. Start with getting a business voice assessment.