Portland VoIP Services

Business phone system fit for Portland SMBs

Business demands are ever-changing, and Portland company owners need to transform the way they work. With the emergence of the digital age today, companies must redefine their approach to business processes. 

From actual to remote interactions, communications are crucial to the success of business strategies and operations. Portland-based companies must invest in technologies that elevate collaboration and communication experience. 

By implementing Hosted Voice Solutions, Portland offices acquire the hardware and software they need. VoIP systems are more than just technology, but they can provide a competitive advantage for you.

On-Premise Support

We manage your issues with your on-premise phones like outages, hardware, and call flows.

Hosted VoIP Support

We're your point of contact to work with and remediate issues related to your phone system quality and features.

Network and Bandwidth Troubleshooting

We ensure that you receive the best quality of service when it comes to your telecom lines.

Advanced Feature Support

Stay up to date with the latest hosted communication features. Our support desks are available to complete basic to advanced moves and changes to your phone systems.

Vendor Support

We deal with third-party vendors so your problems are solved quicker and minimize issues along the way.

White-glove Turnkey Installation

Focus on your business while our technical team comes and installs your new communication solution.

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Stay connected wherever you are.

As more people choose to work remotely, staying connected has been crucial. VoIP enables businesses to continue running no matter where they are today. True to its name, Voice Over Internet Protocol (VoIP) enables you to acquire a telephone service hosted over the internet. If you have an internet connection, you can keep in touch with everyone any time of the day. Modernize how your business communicates by replacing legacy phone systems that are either expensive or outdated. Bring your office wherever you go, as VoIP has the functionalities you need to keep working. Most VoIP systems encompass other communication tools like instant messaging, faxing, and video conferencing. Streamline your scattered phone systems by centralizing them into one platform.

Deliver quick and reliable customer support.

Customers desire a fast and efficient response to their concerns. Implementing Hosted Voice Solutions to your business provides immediate and convenient communication through several call features such as Smart Call Routing, Live Call Monitoring, and Interactive Voice Response (IVR). Resolve issues faster and provide a highly personalized customer experience for your organization.

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Unify your business communications.

Adopt unified communications for a highly productive team. Enjoy its advanced functions and easily navigate through the communication system with expert guidance from our certified VoIP Architects.

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Enhanced security for business communications.

Today, some companies are hesitant to trust modern technologies due to the prevalence of cyberattacks. VoIP solutions are the best tool to help facilitate confidential business meetings as it features encryption on their calls. This innovation makes VoIP more secure than conventional business telephony, which is more vulnerable to wiretapping.

Call Recording
Call recording: Save recordings of phone calls with critical or sensitive information.
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Call Forwarding
Never miss an important call! Have them sent to your cell phone, home phone, or straight to voicemail.
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Add and Remove Phone Numbers
Create additional lines for your business as needed. Not using a line? Just get rid of it!
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Voicemail
Access your voicemail from anywhere—even when working remotely.
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E911
Feel safe and secure with unrestricted access to local emergency services.
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Cloud integration
Have access to your phone service from anywhere in the world.
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Web-based portal
Need to solve an issue with your phones? Find help through our online portal.
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Create an effective data backup.

Since Hosted Voice solutions are cloud-based, you don't need to stress over losing texts, voicemail messages, or other achieved communications if you lose your phone or your laptop crashes. Your business hotline is also open to customers on a 24/7 basis unless you turn it off. By utilizing cloud communications, your business can remain engaged and accessible to your customers even when you're on the move.

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How BlackPoint IT Hosted Voice Solutions can help Portland Business owners

BlackPoint IT ensures that your business gains a competitive edge by adopting the latest trends. Our VoIP solutions will pave the way for crisp and clearer phone calls and provide widening of your communication arrays. VoIP solutions are reshaping how a typical office works by eradicating long, stuffy landlines to make and receive phone calls.

Enable a future-proof communication system

Increased mobility

VoIP enables always on the go employees to be connected with its downloadable apps on any device.

Reduced costs

You only need an Internet connection to carry both voice and data, consolidating everything in one billing without infrastructure cost.

Scale quicker

Virtual communications allow you to scale up or down without downtime and the hassle of technical system installation.

Disaster recovery

If disaster strikes, your business can quickly regain its communications with the help of disparate data centers.

Frequently Asked Questions

VoIP is a technology that lets anyone do phone calls through an Internet connection. It converts your voice into data packets that are digitally transmitted over the Internet. VoIP gives users essential to advanced applications that can help your organization become more agile. 

Yes. We provide both on-premise and hosted pbx solutions. Before jumping into that, we make sure that your network and telecom provider are setup correctly for optimal phone performance.

Session Initiation Protocol (SIP) is a technology that allows communication calls via the Internet. SIP is one of the main components that enables voice and video data to be transmitted during the call. 

Step 1: Define your requirements

Step 2: Decide which business VoIP features are critical. It’s best to think about the tools your business could benefit from every day.

The right VoIP phone system can fuel a significant advantage over your competitors.  Understanding your company’s needs is the first step before deployment. 

Step 3: Allocate budget. Prioritizing your phone system can help you stay within your budget.

To get the full benefits of VoIP, you’ll need access to a VoIP provider. A great provider will act as your partner and help with all the technical aspects of your phone solutions. They’ll constantly monitor your phone service and troubleshoot any potential issues you may have.

Choosing a hosted voice solution is one thing and choosing a VoIP service is another. The right technology partner can help you make the best choice based on your unique business and goals. Here are some pointers to keep in mind:

  • Provides transparency: VoIP phone service providers will give you an itemized document of expenses you would expect to pay over the course of the contract. 
 
  • Monitoring and remediation: Ensure that a VoIP service provider promises to oversee all activities related to the service.
 
  • Customer service support: Your next VoIP service provider must have 24/7 support to ensure that all issues are resolved quickly.
 
  • Privacy and security: Your next VoIP service provider should ensure that all calls are encrypted and safe from bad actors.

VoIP offers a unified communication solution where you can conduct calls on your computer, landlines, or mobile phones. VoIP can also help you save up to 90% on your monthly expenditures. It offers many features—call forwarding, call routing, voicemail, caller ID, conference calling, and call-waiting—which are all covered in a monthly fee. 

Yes, you can retain your phone numbers. We assist in making this possible. 

An IP Phone or a VoIP phone allows you to make calls through the Internet. IP Phones convert your voice audio to packets of data that gets converted back when it reaches the receiver. 

It depends. A VoIP provider can provide a customized solution tailored specifically for your business. This custom package can significantly reduce the costs of your phones by removing unnecessary hardware and managing everything through the cloud.

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Enhance your business
communications today.

Enhance your business communications today.