Number porting is the process of moving a number from one service provider to another.
Letter of Authorization (LOA): This is the form gives us permission to request, on your behalf, to port your number to a different phone provider.
LOA instructions
The first thing you will need to do is complete the attached LOA. You will need the following information to complete the LOA:
**All the information needed for filling out the LOA can be supplied by your current phone provider by requesting a Customer Service Record (CSR)
How to Request and Obtain Your CSR
You can port any local number, even wireless, as long as we have coverage for that particular rate center and it is eligible for porting. You can also port your toll free numbers.
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On average porting requests take 7-14 days to complete, however, it can take up to 30 days. Please keep in mind any type of change or rejection can delay this process. This is why it is so important to verify the Letter Of Authorization (LOA) information prior to submitting your request.
*Note: The Firm Order Commitment date (FOC) is determined by the Losing Service Provider (LSP).
After verifying your order, our processor will submit your port request with the information you provided on the Letter Of Authorization (LOA). If the request is accepted, you will be issued an FOC date. If it is rejected, you will be provided with instructions on how to resolve the issue.
*NOTE issuing of an FOC date does not guarantee the port will complete. The port can be rejected anytime up to and including that date if an issue is uncovered.
Once we have received a Firm Order Commitment (FOC) date, you will again be notified via email. Please keep in mind any changes made to a port request can extend the FOC date.
If we receive a rejection from the LSP, you will be notified via email and we will provide you with instructions on how to resolve the issue.
Unfortunately, it is very hard for us to expedite a port request. The reason for this is because we have no control over the Firm Order Commitment (FOC) date. This date is given by the Losing Service Provider (LSP) and the FCC mandates we can not port a number unless the LSP gives us permission to.
However, if you provide us the following information we will do everything we can to expedite the process from our side.
Your current phone provider has to agree to let us port the number earlier than their standard interval. As long as you can provide us with the above information, we will be able to contact your current phone provider and attempt to expedite your port request.
On the day of your port your numbers will cut over and move to our circuit. The actual porting time only takes a few minutes. You should not experience any downtime.
After your number has completed porting, our porting team will verify your numbers are working properly.
LOA – Letter of Authorization. This is the form you will need to fill out when porting your number. This form gives us permission to request, on your behalf, to port your number to a different phone provider. Please contact your Account Manager if you need a copy of this.
FOC – Firm Order Commitment. This is the date that is issued by the Losing Service Provider (LSP) as to when a phone provider can port a number. This date can only be issued by the LSP. The gaining phone provider has no control over what date is issued.
BTN – Billing Telephone Number. This is the main telephone number listed on your account. Depending on what type of account you have, you could have just one BTN or you could have several. When porting numbers you want to be sure to ask your current phone provider what the BTN(s) is/are for the number you wish to port.
LSP – Losing Service Provider. This is the service provider that your number is being ported away from.
CSR – Customer Service Record. Every carrier has a record that houses your number, address, and billing telephone number. This is the record that is used to verify your information during the porting process. Please note the information listed on the CSR may not be the same information listed on the billing portion of your account.