Phoenix VoIP Services

Augmented business phone systems in Phoenix

A typical day among businesses involves numerous brainstorming sessions, meetings, and constant correspondence. With the emergence of remote work, some companies in Phoenix struggle to communicate and collaborate with old legacy phone systems.  

You’ve probably experienced similar issues before. What if you need to show a document in the middle of a telephone conversation? Now, you can easily do this through VoIP.  

With VoIP, you can answer calls through any device with an internet connection. It also supports teleconferencing, so you don’t have to leave your current location to participate in real-time meetings. 

On-Premise Support

We manage your issues with your on-premise phones like outages, hardware, and call flows.

Hosted VoIP Support

We're your point of contact to work with and remediate issues related to your phone system quality and features.

Network and Bandwidth Troubleshooting

We ensure that you receive the best quality of service when it comes to your telecom lines.

Advanced Feature Support

Stay up to date with the latest hosted communication features. Our support desks are available to complete basic to advanced moves and changes to your phone systems.

Vendor Support

We deal with third-party vendors so your problems are solved quicker and minimize issues along the way.

White-glove Turnkey Installation

Focus on your business while our technical team comes and installs your new communication solution.

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Unified approach to business communication

Phoenix business owners can take advantage of VoIP as it allows unified communications. Employees can easily toggle between several lines of interaction with just a click. This feature is crucial as providing others easy access to you can promote reliability and translate to customer trust. VoIP's integrated approach provides great convenience and strengthens internal and customer relationships.

How Hosted Voice Solutions increase mobility

With VoIP, you can answer calls without worrying where you are so long as you have internet connection. Location is no longer an issue as you can still collaborate with your teammates. Being on the move doesn't mean limited productivity as you can keep track with your projects while you're out travelling or on business trips.

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IP phones for office on store

Unify your business communications.

Adopt unified communications for a highly productive team. Enjoy its advanced functions and easily navigate through the communication system with expert guidance from our certified VoIP Architects.

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Enable a Global Connection for your Business.

While some changes to systems and software can be disruptive, migration to VoIP brings more efficiency. Connect with anyone and anywhere in the world. As you develop your business in a new geographic area, VoIP features are helpful to develop a local presence. Companies can develop their brand credibility in the local market through establishing virtual business phone numbers.

Call Recording
Call recording: Save recordings of phone calls with critical or sensitive information.
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Call Forwarding
Never miss an important call! Have them sent to your cell phone, home phone, or straight to voicemail.
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Add and Remove Phone Numbers
Create additional lines for your business as needed. Not using a line? Just get rid of it!
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Voicemail
Access your voicemail from anywhere—even when working remotely.
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E911
Feel safe and secure with unrestricted access to local emergency services.
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Cloud integration
Have access to your phone service from anywhere in the world.
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Web-based portal
Need to solve an issue with your phones? Find help through our online portal.
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Business phone system that works at your office, mobile, or at home.

BlackPoint IT's VoIP services let you scale back without any operational disruption in any moments of downtime. Our Hosted Voice solutions are highly scalable, so there is no need to purchase new hardware or add phone lines. Say goodbye to typical upgrades that require software updates or more bandwidth.

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The Bottom Line

There are several reasons as to why VoIP has become the top choice for acquiring business communication tools. If your business is prepared to take advantage of all the benefits that VoIP has to offer, reach out to BlackPoint IT today for a free voice assessment. Our highly trained IT professionals will assist you in figuring out the best VoIP system that works for you.

Enable a future-proof communication system

Increased mobility

VoIP enables always on the go employees to be connected with its downloadable apps on any device.

Reduced costs

You only need an Internet connection to carry both voice and data, consolidating everything in one billing without infrastructure cost.

Scale quicker

Virtual communications allow you to scale up or down without downtime and the hassle of technical system installation.

Disaster recovery

If disaster strikes, your business can quickly regain its communications with the help of disparate data centers.

Frequently Asked Questions

VoIP is a technology that lets anyone do phone calls through an Internet connection. It converts your voice into data packets that are digitally transmitted over the Internet. VoIP gives users essential to advanced applications that can help your organization become more agile. 

Yes. We provide both on-premise and hosted pbx solutions. Before jumping into that, we make sure that your network and telecom provider are setup correctly for optimal phone performance.

Session Initiation Protocol (SIP) is a technology that allows communication calls via the Internet. SIP is one of the main components that enables voice and video data to be transmitted during the call. 

Step 1: Define your requirements

Step 2: Decide which business VoIP features are critical. It’s best to think about the tools your business could benefit from every day.

The right VoIP phone system can fuel a significant advantage over your competitors.  Understanding your company’s needs is the first step before deployment. 

Step 3: Allocate budget. Prioritizing your phone system can help you stay within your budget.

To get the full benefits of VoIP, you’ll need access to a VoIP provider. A great provider will act as your partner and help with all the technical aspects of your phone solutions. They’ll constantly monitor your phone service and troubleshoot any potential issues you may have.

Choosing a hosted voice solution is one thing and choosing a VoIP service is another. The right technology partner can help you make the best choice based on your unique business and goals. Here are some pointers to keep in mind:

  • Provides transparency: VoIP phone service providers will give you an itemized document of expenses you would expect to pay over the course of the contract. 
 
  • Monitoring and remediation: Ensure that a VoIP service provider promises to oversee all activities related to the service.
 
  • Customer service support: Your next VoIP service provider must have 24/7 support to ensure that all issues are resolved quickly.
 
  • Privacy and security: Your next VoIP service provider should ensure that all calls are encrypted and safe from bad actors.

VoIP offers a unified communication solution where you can conduct calls on your computer, landlines, or mobile phones. VoIP can also help you save up to 90% on your monthly expenditures. It offers many features—call forwarding, call routing, voicemail, caller ID, conference calling, and call-waiting—which are all covered in a monthly fee. 

Yes, you can retain your phone numbers. We assist in making this possible. 

An IP Phone or a VoIP phone allows you to make calls through the Internet. IP Phones convert your voice audio to packets of data that gets converted back when it reaches the receiver. 

It depends. A VoIP provider can provide a customized solution tailored specifically for your business. This custom package can significantly reduce the costs of your phones by removing unnecessary hardware and managing everything through the cloud.

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Enhance your business
communications today.

Enhance your business communications today.