Co-managed IT Services

Co-managed IT services that every business needs

Businesses often struggle with the complexities of system requirements, cybersecurity, and IT networks. With few or limited staff, the entire monitoring process can be tedious and challenging. Co-managed services have emerged to solve this problem. This service model empowers cooperation between your internal IT team and outsourced experts from a Managed Services Provider (MSP).

What is co-managed IT services?

This management service model enables businesses to choose which IT services to do in-house and which tasks are to be outsourced. With this setup, companies build a more potent opportunity as they benefit from the skills and resources of the external IT teams while working with their in-house specialists. Optimize your efficiency by choosing the tasks and resources you need and want to outsource. Enhance and support your existing IT team by implementing co-managed services in your business.

Why opt for a co-managed IT setup?

Several organizations today are grappling with system issues from time to time, and a co-management IT model can be of immense help in resolving tech problems. Most businesses run 24/7, and IT departments can quickly become overworked in any cases of high demand. Companies have the option to hire additional staff, but this process can cost the businesses more and may take a longer time. By supplementing your existing IT with a third-party service provider, your company can get the same benefits, expertise, and results without the same level of commitment and expenditure.

A fully-trained and certified IT team

You don’t have to waste time and resources searching for the right employee. Hire out fully trained IT staff that’s right for your business.

24/7 monitoring and support

When outsourcing your IT support, you can expect constant support from certified professionals who make it their business to monitor and protect your network.

Cut operational costs

Outsourcing your IT support allows you to have more predictable expenses, and you’ll save money by not having to hire an internal team.

Your technology advisor and partner

With a managed IT service, you can focus on tasks that actually grow your business rather than dealing with technology issues yourself.

Bridge the knowledge gap in your existing IT team.

System issues may vary from time to time, and sometimes, your IT department may lack the knowledge or experience to handle other technical problems. In times like this, an outside company with skills and experience can bridge the knowledge gap in your time so you can accomplish more tasks in less time.

Experience a seamless project implementation.

Accomplishing IT projects within their respective timeframes can be stressful at times. With co-managed IT, your staff can work alongside experts who can provide a fresh perspective and help create smoother transitions and keep business operations moving.

Locate all the issues in your
systems and technologies.

Perks of co-managed services

Cost reduction

Investing in staffing IT experts is not affordable for small and medium-sized businesses. Implementing a co-managed setup provides your company with the necessary services at a lower rate than hiring an entire in-house staff. Leverage your internal staff for primary business functions and collaborating with a co-managed service provider for additional resources.

Scalability

On several occasions, technology and human resources may fall short of the never-ending demands as the business grows. Businesses need immediate help from a co-managed provider to ease the pressure and ensure continuity. While SMBs usually survive with limited IT employees, several instances may occur which might need specialized expert support that cannot be provided by the in-house staff.

Establish a trusted partnership.

Elevate your current IT team by keeping up with changing market demands and resolving issues faster. BlackPoint IT has the skills and years of experience to co-manage your IT infrastructure competently. Our IT experts will perform technology assessments, provide recommendations for growth, and provide you with the latest technological tools you need for your business to thrive.

We start from the backbone of your business.

It starts with a full IT audit.

We will create an inventory of your systems and technologies—physical and digital—and conduct a penetration test, determining the strength of your security measures and locating outdated systems.

Network and Infrastructure Review

Our IT experts will analyze how your applications, cloud environment, and communication lines are delivered through your network and develop a summary of your network performance.

Present Recommendations

We present our observations based on the data gathered and lay down a personalized solution and a roadmap to move forward with necessary actions.

Our Managed Services Offerings

Managed Monitoring Services

Take advantage of our support services. You own the technologies and we monitor the systems.

Managed Operating Services

Outsourcing your IT operations is helpful when you need to hire great talent at lower cost.

Managed Transformation

Work with a managed service partner that actively works to create an IT strategy and ensure you deploy the right systems.

Managed Technology

Optimize and backup systems housed in the cloud. MSPs deliver services in a flexible pricing model with savvy IT experts always available.

Frequently Asked Questions

Can managed IT reduce my operational costs?

It varies from organization to organization. But yes, the performance of your IT assets decline as time passes. An aging infrastructure can leave you vulnerable to a data breach. When you choose a managed IT service or cloud hosting, your IT environment is maintained and updated regularly for optimal performance at a fraction of the cost.

What value will managed services bring to my business?

We aim to bring in technical expertise to your business. We’ll work with you to understand the nuances of advanced technology and explain the specifics of each recommendation we present.

What do you mean by around the clock support?

We have a service desk team available 24/7 that ensures every issue and concern you raise are addressed immediately.

Will hiring an MSP be a threat to my internal IT team?

We won’t be a threat, rather we’ll be an extension of your current team. We fill in the gaps with our knowledge and industry experience.

How do you monitor network conditions? Is it something we can see?

Yes. We have a custom dashboard that presents network activity, which can easily be accessible to your stakeholders. Our data-driven approach to reporting enables you to see a summary of your network performance.

Do you offer Virtual CIO services?

Yes. Every BlackPoint client has a dedicated virtual chief information officer. Our vCIOs facilitate monthly, quarterly, and annual technology planning to ensure your projects are running smoothly.

To learn more about how our vCIOs can add value to your business, read here.

How do you provide recommendations? Is that a paid assessment I must complete?

Our assessments start with a network performance analysis that identifies different applications connected to your network. After that, we set a timeframe and continue to monitor your usage and network activities. Once it’s complete, we collect the findings and formulate a consolidated report to help you understand the results.

To understand how BlackPoint IT conducts assessments, read more here.

Who’s in-charge of my IT systems?

When you work with an MSP, you have access to experts such as network engineers, cloud managers, telecom architects, and cybersecurity professionals. Real experts manage your systems.

Co-managed IT Services