IT Support, IT Services, & IT Management

We manage your technology so you can manage your business, providing comprehensive IT and Communication services tailored for your business goals.

We pride ourselves on delivering crazy-good customer service. Find out what you are missing.

Expert management

A team to manage your network. We'll manage and monitor your systems around the clock.

Secure data

Nobody can guarantee your network won't be hit by malware, but if it does, we'll get you back up and running with no extra fees.

Cost-effective

Save up to 50% compared to an in-house team with 24/7 IT service management and monitoring.

Managed IT Services

A full range of IT services catered to your needs—server management, strategic IT planning, proactive monitoring, and technical support.

Cybersecurity Services

Our team enables advanced threat detection with next generation security tools and apply proven cybersecurity protocols and end-user training.

Cloud Managed Services

Public, private, or hybrid cloud environment, you name it. We work with you from cloud assessment to migration to management.

VoIP Services

Choose from an array of solutions: on-premise, hosted, or hybrid phone system. We'll get it going for your organization.

Carrier Services

Determine the right carrier vendor and package for your team. Our consultants will negotiate and process all the documents on your behalf.

Telecom Projects

Run projects targeted on your goals, budget, quality, and schedule. We oversee projects and support task requirements.

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24/7 Service Desk and a highly skilled IT team.

Companies run into issues like server shutdown and system crash. Technical issues are inevitable and may occur at any time. Focus on delivering value to your customers while our IT specialists monitor and troubleshoot your systems around the clock. We’ll ensure all your systems and infrastructure are optimized and up all the time.

Secure your data and systems from cyberattacks.

Cyber threats such as phishing, malware, and DDoS can lead to a serious damage, an organization shouldn't set aside. These can result in server failure, network disruption, and data theft which affect day-to-day operations and sensitive data. By applying the best preventive measures with a top IT services provider, we put on a resilient defense strategy for your organization.

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Secure data and systems with expert approach.

Protect your data, network, and technologies with advanced cybersecurity tools. Apply the best preventive measures in the industry by collaborating with IT experts.

Secure data and systems with expert approach.

Protect your data, network, and technologies with advanced cybersecurity tools. Apply the best preventive measures in the industry by collaborating with IT experts.

Working with BlackPoint IT Services

BlackPoint IT Services is an IT company in business since 1977 with offices in Seattle, Portland, Phoenix, and Tucson. We primarily serve small to mid-sized businesses across the United States. We specialize in several areas of technology including virtualization, cloud infrastructure, unified communications, IT security, service desk, and managed services.

01

Network Analysis

A network assessment is offered to identify compliance issues and critical systems that need troubleshooting.

02

Recommendations

Your advisor recommends solutions, aiming to drive down your total cost of IT and unanticipated downtime. 

03

Strategic Planning

Create a technology plan that includes a roadmap, budget, and resources with a vCIO.

04

IT Management

Our team will address your IT issues, covering virus-blocking, spam-filtering, OS management, user permissions, and more.

05

24/7 Service Desk

BlackPoint has a dedicated service desk that will fix issues immediately. Call them anytime, anywhere you are.

06

Ongoing Management

We are there to monitor and respond to alerts and outages to maintain the health of your infrastructure. 

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Frequently Asked Questions

Yes, we assign a virtual Chief Information Officer for every client.

All our clients, regardless of the kind of service they opt into, receive a 24/7 support from us. They can contact them anytime.

Yes. We use remote tools to accommodate our clients wherever they are. 

Managed IT revolves around being proactive and preventing issues before they arise, while break/fix is more traditional—”you break your technology, we come and fix it for you”.

With the rise of cybercrime, a break/fix strategy isn’t feasible. Having a managed solution proactively prevents cyberattacks by keeping your systems up to date and secure.

A managed service provider ensures your data operations, network security, cloud security, policy management, and infrastructure management are well taken care of.

Such services may include:

  • Server management
  • Network management
  • Cloud infrastructure management
  • Virtual CIO
  • Service desk
  • Disaster recovery
  • Security and compliance

We have different types of assessment depending on the service. 

  • Cybersecurity Assessment
  • Network Assessment
  • Carrier Audit
  • Cloud Assessment 

Yes. BlackPoint IT offers patch management, workstation optimization, asset reporting, and advanced anti-virus, spyware, and adware management tools

We provide full IT services catered to your business needsMoreover, we have vCIOs who will be with you in every step of your decision making process.

We provide you with a comprehensive look at how your systems and infrastructure are functioning. First, we’ll schedule a 30-minute call with you to identify your goals in doing the assessment.

Once we’re aligned on the desired outcomes, we will conduct a penetration testing to identify your vulnerable and outdated systems.

Afterwards, we’ll discuss the findings and issues that need immediate attention.

For both consulting and managed IT, professionals help you determine the best business technology that fits your needs. However, in terms of the implementation of future technologies in the long haul, managed IT services can make them happen for you by developing a long-term relationship that keeps your technology working well every day.

Most organizations use managed IT services because modern cybersecurity and technology management are a pain in the neck. Securing your organization’s devices and network require constant attention at the most minuscule level on a daily basis.

Even if you have an in-house IT team to put out fires, it’s still not enough. Managed IT provides you with comprehensive technology management that ensures compliance and security across operations, including endpoint security, network security, cloud security, and policy management.

Ask the experts.
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